Your source for your industrial bearing needs

FAQ



We always want to provide the quality you expect with each purchase. For this reason, we make sure to provide you with the best service every day.

We have therefore compiled a list of the most common questions and answers.

What can we do for you? Let us know! 


How long will delivery take?

To ensure you receive your goods as quickly as possible, we will send all items in stock. If you order by 7:00 pm (Mon – Thu; 5:00 pm Fri.), we will ship the same day using the delivery service of your choice.

We will ship specially acquired items at the agreed date indicated in the offer. We rely on our suppliers to deliver on time. Please take this into account if there is any delay to your schedule.

All standard orders that can be delivered by parcel are shipped using DPD or UPS. If an item weighs more than 25 kg, we will deliver this by freight forwarder.

Experience has shown that 9 out of 10 parcels reach their destination within 24 hours within Germany.

We ship express orders overnight using UPS Worldwide Express. For delivery times, please refer to the information in the shipping options overview.


What is the NRW Express?

In order to provide you with the fastest possible service, we have set up NRW Express.

We promise that all orders placed during our opening hours using NRW Express will leave our building and be on their way to you by courier within 30 minutes of the order being placed.
If you have any questions regarding this shipping method, please contact our service team.


Registration

You must register with your name and a valid e-mail address in order to place an order with ekugellager.de.

You can register for free by providing your company details including a valid e-mail address by clicking log in . You can do this via the option “New customer?” on the right-hand side of the window or in the header on the right-hand side under the option “Create account”.

Registering with ekugellager.de is free and does not contain any further obligations. 


30-day return policy

If you do not require an item you have ordered from us for any reason, you may exchange or return the item within 30 days of the date of invoice.

You can find more information on this under Returns.


Export: which countries do you deliver to? What documents do you need?

We deliver to all countries in the EU. 

Free delivery for orders over 99 €!

We require your VAT ID including country code to be able to issue invoices without tax. (e.g. Austria VAT ID: ATU12345678).

You can edit your VAT ID at any time in your account.

Express shipping is also available for customers within the European Union!
We will inform you of any shipping costs in any event prior to shipment.

Unfortunately, we cannot deliver to any countries that are not members of the EU Customs Union (e.g. Switzerland, Russia, Turkey etc.).


Are there any other discounts?

We would be happy to grant additional discounts for relevant order sizes. 
Simply send us your enquiry by e-mail or use our enquiry form. We will immediately check what we can do for you and will make you a customised offer.

You can also reach us by phone if you have any questions.


Help, I can’t find the right bearings!

We list all items available for immediate delivery in the search results. The inventory is constantly updated for you.

For bearings that are not in stock or for speciality bearings, please use our enquiry form in the store. We will process your request immediately and will send you an answer as soon as possible.



What is the daily delivery deadline?

In order to process your order on the same day, we need to receive your online order by 7:00 pm (Mon – Thu; 5:00 pm Fri.). You will usually receive your goods at the specified delivery address within 24 hours.
You can also book express shipments via UPS or by courier (same-day delivery) in the store.

If you have any further questions or need help, we are here to help.


Is there a catalogue or a price list?


You can find all of our continuously updated stock and prices online.

For technical information such as load limits and speeds, please refer to the relevant manufacturer’s website; you can usually find all of the details and drawings there.

In addition, we can provide you with catalogues of SKF, FAG or NKE products. Simply search for “KATALOG”.